TECHNICAL SUPPORT
Booking & Reservation
Support
Technical Support

Got a question about TRAVO? Working with our customers and making new friends is one of our favorite things to do!
Contact us weekdays 12:00PM-11:00PM ET

E-mail Us
Call Us
(772) Hi-TRAVO

You can also visit our Frequently Asked Questions

For booking/reservation difficulties, please visit Booking & Reservation Support

Bookings and Reservations Support

We offer 24/7 email support in addition to phone support during regular business hours (Weekdays 8:00AM-11:00PM ET)

E-mail Us
TOLL FREE
(855) 701-4533

Please Note: * During non-business hours there is a $22 fee per phone call, per reservation (Mon-Fri 11:00 PM - 8:00 AM ET and Weekends)

SUPPORT ITEM NOTES ONLINE FEE PHONE FEE
Hotel Reservation $10/reservation *
Hotel Exchange
  • To make an online exchange, cancel your current reservation and add a new hotel booking to your trip.
  • $10/reservation *
    Hotel Cancellation
  • Includes refundable hotel concellations before cancellation date.
  • Access and cancel hotel reservations through your My Trips page.
  • $5/reservation *
    Car Reservation $10/reservation *
    Car Exchange
  • To make an online car exchange, cancel your current reservation and add a new rental car booking to your trip.
  • $10/car rental *
    Car Cancellation
  • Access and cancel car reservations through your My Trips page.
  • $10/car rental *
    Flight Reservation
  • Includes one-way, roundtrip, or multisegment flights
  • If the trip consists of multiple airlines, the purchase may consist of multiple tickets
  • $30/ticket *
    Flight Exchange
  • Currently only available through phone support
  • Subject to additional airline fees
  • - $30/ticket *
    Flight Cancellation
  • Free online cancellations within 24 hours of booking (except Southwest Airlines and other budget airlines)
  • For all other cancellations please contact phone support
  • Access and cancel flight reservations through your My Trips page
  • Subject to additional airline fees
  • $5/ticket *
    Flight Unused Ticket Redemption
  • Currently only available through phone support
  • Subject to additional airline fees
  • - $50/ticket *
    Flight Frequent Flyer Redemption
  • Currently only available through phone support
  • - $75/ticket *